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Journal of Management Research and Analysis


TOTAL QUALITY MANAGEMENT AS APPLIED TO SERVICE SECTOR WITH RELEVANCE TO INDIAN SITUATIONS


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Author Details: Harischandra Parshuram

Volume : 2

Issue : 2

Online ISSN : 2394-2770

Print ISSN : 2394-2762

Article First Page : 127

Article End Page : 132


Abstract

This research paper will focus on the issues of application of the principles of Total Quality Management (TQM) to Service Industries, in general, as well as issues related to the training needs of the employees and other relevant related concerns. In today’s world class initiatives, employees need to be empowered in decision-making, either as a team, or as individuals. Empowered employees who are properly and adequately guided and trained, take decisions that help to achieve the vision of the Organization. They become customer-centric.