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Journal of Management Research and Analysis


Evaluation of patient’s satisfaction towards medical care provided at Civil Hospital, Palanpur: Assessed by direct approach exit interview method


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Research Article

Author Details : Dhiraj Trivedi*, Pratik Trivedi

Volume : 6, Issue : 4, Year : 2020

Article Page : 191-195


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Abstract

Satisfaction means achieving one’s expectation regarding service or product. Pateint’s satisfaction means fulfilling their expectations during medical care. Total 211 patient’s response towards medical care at civil hospital was assessed by direct approach exit interview method. Present study finds more than 60% responders were satisfied regards to reception and admission procedure. More than 70% were not happy with quality of food, cleanliness and rules of the hospital. Above 52% respoonders disapproved behaviour of ward and sanitary attendents but 70% plus responders appreciated other health care workers in their soft skill. Over 60% responders expressed satisfaction in medical treatment and preventive education for disease they suffer. Satisfaction level was low for discharge protocol and time.

Overall impression of the present study display satisfactory response towards services and quality of health care provided by the Civil Hospital. It identify a few shortfalls, which need to be attended for improving quality of health care services and to maintain acceptable standard of the hospital. Though survey evaluates quality of health care services of Civil hospital from patients’ point of view but, it facilitate identification of problem and may provide feedback to management for quality improvement towards maintaining standard of Hospital Services.

Keywords: Patient’s satisfaction, Medical care, Civil Hospital.

Doi : 10.18231/j.jmra.2019.039

How to cite : Trivedi D, Trivedi P, Evaluation of patient’s satisfaction towards medical care provided at Civil Hospital, Palanpur: Assessed by direct approach exit interview method. J Manag Res Anal 2020;6(4):191-195

Copyright © 2020 by author(s) and J Manag Res Anal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (creativecommons.org)