COVID-19 Update - This is to inform you that the Government of India has announced a complete lockdown in India 22nd March 2020 to 14th April 2020. As a result, our offices will now be closed till 14th April 2020 and all our employees will be working from home. Office telephones will not be answered, and therefore you are requested to direct all your queries related to manuscript submission, review process, publication etc. at below mentioned details.,, Mob. 8826373757, 8826859373, 9910947804

Article view: 305

Article download: 158

Journal of Management Research and Analysis

Service quality perception: A study of common service centers operating in rural areas

Full Text PDF Share on Facebook Share on Twitter

Research Article

Author Details : Deepa R. Ingavale*

Volume : 6, Issue : 1, Year : 2019

Article Page : 24-29

Suggest article by email


Maharashtra Government has implemented e-Governance project in the various government offices to improve the delivery of government services in transparent manner. Amongst the various projects Maha e-Seva Kendra project has been started to provide the services such as various online certificates to the people residing in Maharashtra. Maha e-Seva project is implemented in urban as well as in rural areas under the Revenue Department as a Mission Mode Project of National e-Governance Plan to provide the government services more efficiently to the citizens. So there is a need to assess the efficiency of the implemented project in terms of citizen’s satisfaction and service quality. The present research study is conducted in the rural parts of Kolhapur district. Perception of citizens regarding service quality of Common Service Centers operating in rural areas is assessed by using SERVQUAL Model. The study deals with the facilities and services provided by the Common Service Centers.

 Keywords: Service quality, SERVQUAL, Maha e- Seva Kendra, Common service centers, e-Governance.

Doi : 10.18231/j.jmra.2019.005

How to cite : Ingavale D R, Service quality perception: A study of common service centers operating in rural areas. J Manag Res Anal 2019;6(1):24-29

Copyright © 2019 by author(s) and J Manag Res Anal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (