COVID-19 Update - This is to inform you that the Government of India has announced a complete lockdown in India 22nd March 2020 to 3rd May 2020. As a result, our offices will now be closed till 3rd May 2020 and all our employees will be working from home. Office telephones will not be answered, and therefore you are requested to direct all your queries related to manuscript submission, review process, publication etc. at below mentioned details.,, Mob. 8826373757, 8826859373, 9910947804

Article Access statistics

Viewed: 527

Emailed: 0

PDF Downloaded: 157

Journal of Management Research and Analysis

Factors influencing the quality of healthcare services in Indian hospitals: A systematic review

Full Text PDF Share on Facebook Share on Twitter

Review Article

Author Details : Ajayan Kamalasanan*, Gurumoorthy S, Arun Vijay Subbarayalu

Volume : 6, Issue : 2, Year : 2019

Article Page : 71-80

Suggest article by email


Introduction: Quality management culture is still a novel concept which is slowly inculcating into the healthcare organizations across India. In order to induct quality management in India, the quality council established the National Accreditation Board for Hospital and Healthcare Providers (NABH). Those who are involved in providing healthcare should be well aware of the quality aspects and its importance to make sure that the patients receive the best quality care in an economical and efficient way. It is vital to keep track of the growing needs and requirements in terms of quality management and patient safety.
Aim: This study aims to review and analyze the factors influencing quality management in the Indian healthcare organizations, to identify the research gap.
Materials and Methods: The literature for the review was obtained from the “PubMed” and Google Scholar with Indian affiliation. The review covered the healthcare quality management studies from January 1998 till December 2018, which yielded 82 articles and the careful scrutiny reduced the number to 59.
Findings & Conclusion: Several studies prevail on quality of healthcare management, but the various factors of quality management were not addressed fully. The major research gap was identified under the areas of planning & documentation, employee participation, policies & procedures, quality & patient safety, quality process and its outcome, perceived effect in quality improvement, training and development opportunities, and the future plans of quality management. This research gap illustrates that there exists a lacunae, which is to be filled through more studies, focusing the different quality aspects.

Keywords: Quality, Healthcare services, hospitals, India, Systematic review.

Doi : 10.18231/j.jmra.2019.013

How to cite : Kamalasanan A, Gurumoorthy S, Subbarayalu A V, Factors influencing the quality of healthcare services in Indian hospitals: A systematic review. J Manag Res Anal 2019;6(2):71-80

Copyright © 2019 by author(s) and J Manag Res Anal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC-BY-NC 4.0) (